Aisleform
Refunds and reprints
Personalized invitations are printed from the proof you confirm. Refunds and reprints are our responsibility.
Before the printer receives the order
Orders start on hold. If you need a change, contact us before we release the proof. We can refund the Stripe charge while the order is still held.
After it is printed
If the printed piece does not match the confirmed proof, we handle the reprint or the refund. You do not file that with the carrier.
Write to the support email on the contact page with your order email and what is wrong. A change of mind after you confirmed the proof is not the same as a printer error, and we will say so plainly.